AI-augmented maintenance pipelines that predict failures before they happen, auto-triage support tickets, and keep your systems running at peak efficiency around the clock.
Bug fixes, patches, minor enhancements, and root cause analysis. We keep your applications stable and performant with structured incident response.
Maintaining older systems still in production. OS upgrades, database migrations, API updates, and gradual modernization without disruption.
Structured helpdesk with defined response times. L1 basic troubleshooting (15-30 min), L2 technical support (1-2 hrs), L3 expert resolution (2-4 hrs).
Server maintenance, database administration, network management, backup and recovery. Monitoring, patching, and performance tuning.
Contracted support with defined SLAs, monthly reporting, and guaranteed response times. Retainer packages from basic to premium.
Code refactoring, security patching, technical debt reduction, and performance optimization before issues surface.
Audit existing systems, document infrastructure, define SLA tiers. Set up ticketing, monitoring, and communication channels.
Structured triage through L1-L3 support tiers. Every ticket logged, tracked, and resolved within SLA. Root cause analysis for recurring issues.
Identify systemic issues behind incidents. Known error database maintained. Permanent fixes scheduled and deployed through change management.
Controlled change process with risk assessment. Releases planned, tested in staging, and deployed with rollback procedures.
Monthly SLA compliance reports. Performance metrics, ticket trends, and recommendations for proactive improvements and cost optimization.
Agency system maintenance contracts, legacy system support, SLA-based retainers for critical infrastructure.
ERP maintenance (SAP, Oracle), MES support, production system administration.
Hospital information systems, clinical application support, compliance-driven maintenance.
POS systems, e-commerce platforms, inventory management, omnichannel support.
Core banking support, payment gateways, regulatory system maintenance.
LMS support, student information systems, campus infrastructure management.
Responsible for end-to-end service delivery — from client onboarding and SLA definition through incident resolution, monthly reporting, and continuous improvement. ITIL-certified with hands-on experience across enterprise maintenance contracts.